AI Adoption and Adaptation: Two Bites at the Business Cherry

Getting your Trinity Audio player ready...

“Adapt or perish, now as ever, is nature’s inexorable imperative. A true champion can adapt to anything.” Floyd Mayweather, Jr 

In last weeks Blog we talked about the importance of becoming an AI Adopter – but there is a complimentary path to AI success – the AI Adapter. 

Let’s start with two examples from the previous Tech Revolution that are now blending into AI : the contrast between Travel Agents on the High Street and Estate Agents.

Estate Agents: Adopting and Adapting
Estate Agents were not the early adopters of Online Property Sales (such as Right Move) but they were fast adapters. So High Street Estate Agents not only survived they also thrived by adapting to the new interlopers and working with them.

Travel Agents: Adopting and Adapting
In contrast, Travel Agents have largely disappeared from the High Street. They didn’t adopt and they didn’t adapt. Ironically, however, sites like Sky Scanner have adapted and the simple service of booking a flight online has mushroomed and now includes multiple human travel agency services at the point of destination (rather than the point of take off).

So, let’s continue with  a few Current Examples of AI Adaptation: 

  1. Education: Universities Adaptation
    Partly driven by Covid, Degree Education and Exam Passing has gone online and AI has thrived on that! But it’s already gone too far because AI dominated answers are skewing exam results. So the Universities are fighting back and returning to the old way of doing things: basically by testing pure knowledge through interviews and offline exam taking.
    Read more: As AI Chatbots Rise, More Educators Look to Oral Exams — With High-Tech Twist
  2. Regulatory and Legal Adaptation
    Regulatory Authorities around the world are playing catch up with AI Models and the Future of AI, quickly trying to adapt their rulebooks, skills and resources to cope with a fast changing environment. On the other side of the coin, firms like Microsoft in the forefront of AI, have created billion dollar legal and PR teams to ensure their survival.
    Read more:
    MEPs approve world’s first comprehensive AI law
    Microsoft Will Pay for Infringement Suits Against Its AI Customers
  3. Infrastructure Adaptation
    When the Supermarket Expansion program first got underway in the UK there was a scramble to acquire and build Warehouses and resolve the related transport and staffing issues as well. Ironically, while AI seems to be ethereal, it’s quite the opposite: AI is infrastructure intensive and dependent. For example, there is a compelling need to acquire and build data centres which will replicate the needs of Supermarket expansion.
    Read more: What are the infrastructure requirements for Artificial Intelligence?
  4. Content Integration Adaptation
    Many of the top data and content providers have already adopted AI for its classic productivity saving properties. But increasingly it’s the ability to raise the research bar that they are exploiting by integrating new AI capabilities with new Human Insights because then they can see the woods for the trees. It is the combining of AI and HI that is delivering the new data and content value.
    Read more: Unlocking the Human-AI Collaboration Frontier for Extraordinary Achievements
  5. High Street Adaptation
    Already the Tipping Point has been reached for Online Shopping and – especially post Covid – shoppers are craving the need for human interaction again with a return to the High Street. The reopening of Record Shops, and Bookstores and Local Cinemas are classic examples of fulfilling basic human needs for interaction, empathy and engagement. There are also fast growing community sports like Pickle Ball which satisfy another being together human need (rather than cycling at home).
    Read more:
    Number of independent record shops in UK reaches 10-year high, despite overall decline in stores
    Indie bookshop numbers hit 10-year high in 2022 defying brutal UK retail year
  6. Customer Service Adaptation
    AI has honed in on Customer Service with laser like alacrity. Service automation and cost cutting are the prime drivers but this is only for initial adoption. The human involvement in repetitive tasks is a layer that has been removed but the early adapters are already taking advantage of the advanced data feedback to prompt human intervention: basically adding a new layer of advanced customer service that wasn’t foreseen prior to AI adoption.
    Read more: How Does Salesforce Use Artificial Intelligence To Transform Businesses?
  7. Science Adaptation
    AI is enabling Scientists to make leaps forward, for example, in drug development, pattern discovery and in core research. Of course, scientists have reservations about the ultimate use of AI but they also are embracing and adapting to AI us a tool because it enables to them to move higher up the results ladder and focus on the advanced problems that have so far been unsolvable or too time consuming.
    Read more: Elliptic Curve ‘Murmurations’ Found With AI Take Flight

Prompt Summary for Moving Forward 

Are you in a Retro Situation
Does AI inspire nostalgia? (in your Business) 

Are you in a Human Value Added Situation
Does AI ignite the need for a Human Touch? (In your business) 

Are you in a Re-skilling Situation
Does AI create the pathway to new Skills? (in your business) 

Are you in a New Opportunity Situation
Does AI create new infrastructure openings (In your business) 

Are you in a Customer Service Tipping Point
Does AI enable you to move into higher end customer services? 

Are you involved in Innovation
Does AI enable you to make the leap you need into higher end products? 

Are you involved with Regulation?
AI is a brand new driver for Business Consultancy and Services 

Are you in a Content Catch 22 Situation?
Does AI help you to break out of a content bottleneck?